Privacy Policy

 

Published: 2018-05-24

 

This privacy policy applies immediately to new users and from 25 May 2018 to existing users. This Privacy Policy replaces all previous versions.

 

Our privacy policy describes how we collect, use, save, release and protect your personal information. The policy applies to www.dpower.se and shop.dpower.se, for all our communications and all related services.

 

By accepting this Privacy Policy, you agree that we may collect, use, disclose and store your personal information in the manner described in this Privacy Policy. When changing our privacy policy, this page will be updated.

 

 

What is GDPR?

 

GDPR is a data protection regulation and an abbreviation of the "General Data Protection Regulation". GDPR applies throughout the EU on May 25, 2018 and replaces the current Personal Data Act (PUL).

 

 

Who is the controller of my personal data?

 

Diesel Power Sweden AB, Kungsparksvägen 21, 434 39 Kungsbacka, with telephone number 031-748 62 00 is the controller of the personal data you send to us and is responsible for your personal data in accordance with applicable data protection regulations.

 

What kind of personal information do you collect and how do you use and treat my personal data?

 

We collect personal data that you submit to us, for example, when you place an order, register for our newsletter or contact our customer service. Your personal information that you submit to us may contain contact information and information about your payment. Below you can read in more detail how we treat your personal data.

 

 

Orders / purchases

 

Personal data is processed to:

• Deliver a purchased product, including delivery notification
• Manage payments, including analyzes of which payment solutions are to be offered
• Manage return, complaint and warranty cases

 

 

The categories of personal data processed are:

• Name
• Contact information, such as address, e-mail and telephone number
• Payment information, such as transaction reference and transaction time
• payment History
• Order information, for example, which item has been ordered
• Legal basis: Completion of purchase agreement

 

 

Newsletter

 

Personal data is processed to:

• Offer advice, promotions, benefits, discounts, general and personalized offers, invitations to fairs, gifts or other direct marketing.
• Based on analyzes, recipients of our newsletter can be divided into different customer groups to give different groups (segments) different offers.

 

 

The categories of personal data processed are:

• Name
• Contact information, such as address, e-mail and telephone number.
• Place of residence
• Purchase History
• User-generated data, such as click and visit history.
• Technical information about computer, mobile phone and other devices you use and its settings, such as language setting.

Legal basis: legitimate interest

 

 

Customer Support Cases

 

Personal data is processed to:

• Be able to identify and communicate with the customer and answer inquiries that come in to customer service via telephone or in digital channels, including social media.
• Investigate complaint and support cases, including technical support.

 

The categories of personal data processed are:

• Name
• Contact information, such as address, e-mail and telephone number
• Your correspondence
• Date of purchase, error or complaint on product
• Technical details of your equipment necessary for support cases
• Legal basis: legitimate interest

 

 

Marketing

 

Personal data is processed to:

• View relevant product recommendations, remind you of abandoned / abandoned digital shopping baskets or save shopping carts to simplify future purchases or similar measures.
• Send direct marketing via email, social media or other channels of communication.

 

 

The categories of personal data processed are:

• Name
• Contact information, such as address, e-mail and telephone number
• Place of residence
• Information on how the customer uses the company's web pages and other digital channels
• Details of completed purchases
• User-generated data, such as click and visit history
• Legal basis: legitimate interest

 

 

Evaluation / Development

 

Personal data is processed to:

• Make services more user-friendly, for example, change the user interface to simplify the flow of information or to highlight features often used in our digital channels
• Produce documentation for the purpose of improving the flow of goods and logistics, for example by being able to forecast purchases, inventories and deliveries
• Develop documentation for the purpose of developing and improving our range
• Developing documentation for the purpose of developing and improving our resource efficiency from an environmental and sustainability perspective, for example by streamlining purchasing and planning of deliveries
• Develop documentation for the purpose of improving IT systems in order to increase the safety of our visitors and customers in general

 

 

The categories of personal data processed are:

• Purchase and user generated data, such as click and visit history
• Data concerning devices that the customer uses and settings, such as language setting, IP address, browser settings, time zone, operating system, screen resolution and platform
• Information on how our digital services are used

Legal basis: Legal obligation

 

 

Cookies

 

We use cookies to give you the best experience of our site. A cookie is a small text file that is stored in your computer. When you visit a website that uses cookies, it means that the site remembers your personal settings, such as languages. Cookies are also used for statistical purposes.

 

In the settings for your browser you can change so that cookies are not saved. However, this means that you cannot access the full functionality of the website as it is based on the use of cookies.

 

 

Who has access to my personal data?

 

Diesel Power Sweden AB does not disclose your personal data or your e-mail to third parties, unless there are special reasons. The personal data may be transferred to Diesel Power's partners in terms of marketing, distribution, transport, payment solutions and IT services. In these cases, the partners treat the data as independent data controllers in accordance with their own privacy policies and management instructions.

 

Diesel Power strives to process personal data within the EU / EEA and to cooperate with partners and suppliers who process personal data within the EU / EEA.

 

 

How do you store my personal information?

 

The treatment takes place in accordance with current legislation and means that personal data are not kept for a longer period than is necessary with regard to the purposes of the treatment. This means in practice that data are deleted as they are no longer current or necessary for analyzes or direct marketing and the purposes for which they have been collected. However, high security and confidentiality are always observed in all handling of personal data.

 

 

What are my rights?

 

Access

 

We want to be open and transparent with how we treat your information. You have the right to request access to your information which is provided by us in the form of a so-called registry extract. If you want such information, you must submit a written request to us. The request must, according to the Personal Data Act, be submitted signed by you by mail and thus cannot be sent by e-mail. If we receive a request for access, we may ask for additional information to ensure which information you want to take part of and that we provide the information to the right person.

 

 

Amendment

 

You always have the right to request that your personal data be corrected if the information is incorrect. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data.

 

 

Restriction and deletion

 

You have the right to request the limitation or deletion of personal data that we treat if the information is no longer necessary for the purposes for which it was collected or processed. You also have the right to limit or delete the personal data if you believe that the personal data has been treated in an illegal manner. Please note that we cannot delete your personal information if required by any legal law.

 

 

Complaint

 

You have the right to lodge a complaint with the supervisory authority Datainspektionen, www.datainspektionen.se.

 

 

I want to get in touch with you regarding the above

 

You can always contact us if you have any questions or concerns about our privacy policy.

 

Email: [email protected]

Tel: +46 (0) 31 748 62 00

 

Address: Diesel Power Sweden AB, Kungsparksvägen 21, 434 39 Kungsbacka, Sweden

 

 

Policy change

 

Diesel Power reserves the right to change and update the policy. In case of material changes of the policy or existing information shall be treated in a different way than stated in the Policy. Diesel Power will inform about this in an appropriate way.